Help Desk Support Technician, College Credit Certificate

The purpose of this certificate program is to prepare students for employment as a:
  • Microcomputer Support Specialist
  • Help Desk Specialist
  • User Support Specialist
  • Technical Support Specialist
  • Computer Repair Technician

This program will provide supplemental training for persons previously or currently employed in these occupations as well as for those new to the Information Technology field. It will also help prepare students to sit for the A+ certification exams.

The certificate is upward compatible with the Computer Information Technology, Associate in Science Degree

Program Core Courses

CGS 1100Business Computer Applications

3 Credits

CTS 1155Help Desk Customer Service

3 Credits

CTS 1131A+ Hardware

3 Credits

CTS 1133A+ Software

3 Credits

GEB 2214Business Communications

3 Credits

CTS 2334Server Administration

3 Credits

Total Credit Hours:18

For information about career options, visit

Students must complete 25% of each program's total credit hours at LSSC.

Academic Advising   
Leesburg Campus   352-365-3574
South Lake Campus   352-243-5722
Sumter Center   352-568-0001
Career Development Services   352-323-3603
Program Contact Information   352-323-3635